FOLARIN OLADOTUN KOLAWOLE

Led international funds transfer operations, overseeing FX transactions, ensuring regulatory compliance, and driving process improvements for enhanced efficiency and security.

• Supervised and mentored direct reports, ensuring team activities aligned with key performance indicators (KPIs) to optimize operational efficiency and service delivery.
• Verified daily processing of over 950 FX outflow wire transactions, facilitating secure and accurate transfers to offshore beneficiaries via SWIFT application.
• Approved over 1000 daily FX inflows from correspondent banks, conducting thorough compliance checks and financial analysis to ensure precise crediting of customer accounts.
• Monitored and escalated high-risk incoming/outgoing FX payments using advanced sanction screening tools, effectively detecting and preventing fraud and money laundering activities.
• Initiated and contributed to the implementation of payment process automations, significantly enhancing operational efficiency and reducing manual errors within the unit.
• Performed daily reconciliation of the bank's offshore balances with multiple corresponding banks, ensuring financial accuracy and mitigating discrepancies.
• Prepared and submitted critical daily/monthly EFASS/Schedule IX reports to the Central Bank of Nigeria (CBN) via FINCON, ensuring timely regulatory compliance.
• Collaborated on a core banking software migration project (FINACLE), successfully transitioning unit functions and menus to enhance system robustness and operational capabilities.
• Leveraged data analytical tools to generate actionable customer insights and inform product improvements, providing comprehensive reports to development teams.

Provided comprehensive customer service, managed account operations, and ensured compliance with bank procedures during National Youth Service Corps.

• Facilitated the opening of new customer accounts, ensuring strict adherence to bank policies and regulatory requirements.
• Managed comprehensive documentation for customer mandate cards, maintaining accurate records for regulatory compliance and operational efficiency.
• Organized and distributed ATM card PINs securely, ensuring efficient and timely delivery to customers while maintaining confidentiality.
• Maintained meticulous records of received customer cheque books, ensuring secure handling and distribution processes.
• Investigated and resolved anomalies in customer accounts, safeguarding financial integrity and enhancing customer trust.